Professional and Experienced Team 

Since its creation, Lavender Cleaning Services has earned a reputation for excellence through its team of highly trained and motivated professionals to carry out work of operational excellence based on ethics and love for cleaning. Our staff’s experience and commitment to customer satisfaction ensure a superior cleaning experience, making us the preferred choice for cleaning services in Georgia. 

Price adjustments 

We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As your home’s needs or conditions change, you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for 6 months. If a customer interrupts and restores service with Lavender Cleaning Services. After a 3 month period, the original price is not guaranteed and you may be given a new rate. 

Keys and Alarm Systems 

Many lavender cleaning clients provide us with a copy of their home key, and we take extreme measures to protect each key. Each key is stored in our key lock box. We do not return keys by mail. The keys must be delivered personally to the client; guest must present photo identification before key is given. If you have an alarm system in your home, you can give instructions on its operation to Lavender Cleaning Services. However, we prefer that your alarm be left off on cleaning day.   

Locks 

A $150 lockout fee will be charged in the event our housekeeping associate arrives and is unable to access the premises despite the reason. 

Arrival window 

If you would like to be present during the cleaning visit, please note that we provide arrival windows. Your cleaning technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to have access to your home within your scheduled arrival window. Failure to do so may result in you having to cancel or reschedule your visit; you will be charged a $150 cancellation fee. 

Cancellations/Rescheduling 

We require at least one week’s notice for cancellation or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than one week’s notice, a $150 cancellation fee will be charged. We are very strict with our cancellation/rescheduling policy, please respect it. 

Delay 

Many things can affect our schedules, such as cancellations, blockages, etc. If we are late for your appointment, we will contact you as soon as possible and provide you with a new expected arrival time.   

Pets  

We accept pets, but we appreciate your help in ensuring pets are safe and secure on cleaning days. Our office should be aware of any special requirements to protect your pet(s). 

For health reasons, we have directed our staff to leave certain items and/or areas untouched; pet houses/beds, litter boxes, vomit and/or fecal matter. Our teams are encouraged to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up. 

Your valuables 

If you have valuables or family heirlooms, including but not limited to irreplaceable, collectible or expensive items, it is preferable that these items be insured and stored to prevent potential accidents. You are responsible for informing us of any valuables that you prefer us not to clean or handle. Please also secure money, credit cards and checkbooks. We are not responsible for currency loss.  

Broken/damaged ítems 

We train our staff to take special care of your belongings; however, unfortunately and although it is not common from time to time, something can break or become damaged. If there is an item that one of our cleaning professionals believes is damaged, it must be reported to the company within 24 hours of completion of the service in an effort to properly investigate the issue. If we damage something during the provision of the service, we will notify the customer immediately. In the event that an item is damaged or broken, we reserve the option to repair or replace it. We cannot be responsible for items that were damaged because they were not properly supported or secured (for example, a hanging picture that was not properly secured to the wall or an item that is leaning against a surface). 

Glass door(s) for showers, toilet(s), faucet(s)- 

You are responsible for notifying us if your glass shower door(s), faucets or toilet are NOT 100% secure. If upon inspection the team recognizes that your shower, toilet or tap doors are not completely secure, you will be notified of the risks immediately. At that time you have the option to refuse service of that item or we can continue with service. If the customer decides to continue with the service, the customer agrees not to hold Lavender Cleaning Services or it’s employees responsible if this results in damage to the shower door, toilet or faucet. Lavender Cleaning Services is not responsible for any damage (including water damage) due to faulty and/or improper installation of any item. This includes, but is not limited to, any water damage caused by: overflowing toilets, loose or leaking faucets, and water dispensers in refrigerators. 

Additional services 

If you require additional services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we can allow for the additional time needed in your home and can give you a quote for additional services. 

Wall washing
Mop the floor by hand
Apply wood wax or oil to the woodwork
Remove specific stains from the carpet
Transport large amounts of garbage and debris to the landfill
Wall washing
Mop the floor by hand
Apply wood wax or oil to the woodwork
Remove specific stains from the carpet
Transport large amounts of garbage and debris to the landfill
Wash cabinet tops
Organize clothes in the closet
Pantry and cupboard organizer
Blow the leaves in the garage
Clean the Exterior of doors and windows
Clean up after an event. 

Our New Client Cleaning is a complete cleaning and disinfection of all surfaces. Not all surfaces in the home can be cleaned, but we will do our best to make all areas within our reach. Not all artifacts, sculptures, pictures, paintings, etc. can be cleaned. Some cleaning jobs require additional time and additional charges, but we will never perform such services without your knowledge and consent. Our services are guaranteed for your satisfaction. 

Lift, climb and bend 

Our employees are very important to us and we are determined to keep them safe from climbing more than a 3-foot, 2-step ladder, moving or lifting items weighing more than 20 pounds, or cleaning floors on their hands and knees with except for bathroom floors. These types of activities put our cleaning staff at risk of back injuries or could even damage something in your home. However, there may be occasions when you would like us to move furniture, for example; tables, large chairs, etc. In these cases we are not responsible; their breakage due to old or defective manufacturing nor are we responsible for any damage that the movement of these items may cause to your floor. We will not move furniture containing electronics. The cleaning crew will not remove any appliances (e.g., stove, refrigerator, washer/dryer); however, if you move it prior to the cleaning visit to allow access, we will be happy to clean any exposed areas. We also ask that you put the appliances back in their proper place.   

Climate control at home 

Temperatures in the home should be comfortable before the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for delivery. This includes, but is not limited to, extreme heat or cold. In the event your appointment is canceled due to uncomfortable temperatures inside your home, you will be charged a $150 cancellation fee. 

Our cleaning staff DOES NOT:

 Clean the inside of the curio cabinets (will only remove dust from the outside)
Provide services related to pets or children, or empty diaper pails.
Clean/shampoo carpet
Clean chandeliers
Provide stain removal.
Wash walls (we only clean stains)
Clean the outside of the windows.
Remove rust
Remove paint
Exterior service areas
Clean areas above the reach of our 3-foot step Ladder
Clean up any animal waste or sand.
Move or lift items over 20 pounds

Privacy 

Lavender Cleaning Services takes privacy very seriously. At no time will we share customer information with ANY outside sources.